Online Booking - Terms and Conditions

Reduced Fare types:

Children:
2 and under - travel free but not allocated a seat;
3 to 15 years - one child free with an accompanying adult/concession fare. Additional children pay half the relevant adult fare.

Concession:
Registered disabled
Student with NUS card or ID
Other discounts are not available online.

Ticket Types:

Returns: These are one day, Return and Rover tickets allowing unlimited travel between the stations stated, in each direction and with breaks in journey if required. They are valid on date of travel only with outward journey as stated.

Singles: These are one day tickets allowing travel between the stations stated, with breaks in journey if required. They are valid on date of travel only.

Seats: You are only guaranteed a seat on the outward journey. Return is by the train of your choice. Please remember this booking only reserves you a space on the outward train of your choice but not a specific seat. You will need to arrive in good time to seat your party together. We are not able to offer a standard class seat reservation service. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE.

First Class: It is possible to reserve specific seats in first class carriages in advance but seating is limited. Please telephone our booking office on 01766 516024 to book your first class seats. They will be able to advise you on carriage type and availability and help you with any other requirements you may have.

Passengers may upgrade to first class seating on the day, provided such seats are available on the train, by paying a supplement at the booking office prior to departure.

Passengers with Special Needs: If you have special needs such as requiring a wheelchair space on the train or assistance to board, we recommend that you book your tickets with our booking office on 01766 516024 so they can help and will have a record of your requirements.

Privacy

Any information given to us by you will not be used in any way other than to process your order. Card details are not retained and we will never pass your personal information on to any third party.

Payment Card Security

Payment Card details provided to our payment provider via this website are transmitted, stored and retrieved securely. Our shopping cart system uses a Secure Sockets Layer (SSL) connection to ensure that your personal data is secure during transmission between your computer and our payment provider.